He is upset that BMW doesn’t seem to be investigating the matter.
Although heated seats are now commonplace in the automotive world, they were not as widespread 14 years ago. This is the age of the BMW 6 Series, which was apparently affected by a malfunction. It made the driver’s chair extremely uncomfortable.
Very Uncomfortable means that the seat heated up enough to burn the man’s sweater. According to the Daily Mail HTML, David Murch was in his parked BMW 650i when he felt something strange on his lower back. He noticed a small burnt spot in the leather of the driver’s seat. A short circuit in the heated seat elements may have caused small, cigarette-sized burns in his sweater. Yikes.
It’s enough to say that he was not happy with this. However, his BMW dealer told him that there was nothing they could do. At least, not from the perspective of free replacement. The older E64 convertible, which has been in service for 14 years and covered 90,000 miles, is now out of warranty. However, Murch believes BMW should recall 6 Series models to remedy this potentially dangerous situation. Age and mileage would not be an issue in this case.
While some might argue that this is excessive for a car that has been 14 years old and has seen a lot of wear and tear, there are some facts to support Murch’s concerns. BMW in the US issued recalls for the 5 Series and 7 Series from the same era due to heated seats that could burn through leather. The recall specifically states that:
This recall covers certain 2005 5 Series and 7 Series models as well as some 7 Series cars dating back to 2003. While we couldn’t locate any recalls for the 6 Series, NHTSA did report some complaints from 6 Series owners who reported similar issues. A little bit of internet research reveals a lot of discussion about heated seats for BMWs from this era.