It was returned to the dealer because of a malfunctioning backup camera.
It is very delicate to have a relationship with a customer and a dealer. A small mistake made by the salespeople, or the service centre can cause a client to lose trust and force him to buy another brand. Frank Statti, a Canadian Nissan Altima driver, is unlikely to purchase a new Nissan model in the future. Or at the very least, not from the same dealer.
He discovered that the backup camera in his 2017 Altima had failed and called the dealer. They advised him to leave the car alone for a few days. Before he drove the sedan to the dealer he had agreed to have his insurance company install a device that would allow him to monitor his driving habits. He also had access to a mobile application that tracked the car remotely and gave him information about its location.
Statti looked at the application and found that the car wasn’t at the dealer. He said that he initially thought the car had been stolen and called GlobalNews. The available data shows that the Altima was exceeding the speed limit at times, reaching speeds of 92 miles an hour (148 km per hour). The car was also 56 miles (90 km away) from the dealership.
It turned out that the car wasn’t stolen. Instead, it was driven by an employee of the dealership. As if that wasn’t enough, Milton Nissan did not apologize and instead blamed the owner of this car. Statti was even informed by the men that they would call the police to report the illegal tracking of the employee.
“We were allowed to bring the vehicle home. Tim Hoogaars (the dealership’s operating partner) stated that the vehicle was not in town. “If we are unable to diagnose a vehicle, sometimes we ask the consumer if they would be willing to drive it home to check if it can be diagnosed overnight.”
Statti’s camera still isn’t working properly despite the fact that it was a two-month old incident. Nissan Canada is said to be organizing for the camera’s inspection by another dealer.